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A recent study revealed that VIP account managers in the online gambling industry predominantly depend on spreadsheets and manual decision-making tools rather than specialised automation or AI systems. 

This reliance places many high-value players at risk of “silent churn”, where VIP players become inactive without warning, posing a significant challenge for operators.

The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.

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It is said to mark a “significant step forward” in addressing gambling-related harm across the continent, facilitating relationships between representatives from a number of countries both inside and outside Africa.

The ARGN’s work will focus on four key strategic priorities:

Lebo Seoheng, advocacy and communications manager at the South African Responsible Gaming Foundation, has been appointed as the ARGN’s president.

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The post Play’n GO leans into comedic storytelling with character-led Lawn n’ Complete Disorder launch appeared first on Vegas Slots Online News.

Play’n GO has gone live with Lawn n’ Complete Disorder, a 243-ways video slot whose defining feature is structural rather than thematic. The studio has routed its entire feature set through a single Coin symbol.

The design decision matters more than the garden-war premise. Coins can award an Instant Bonus, open Hold & Spin, or launch one of the wheel-driven Bonus Spins modes. That gives the whole feature set one consistent trigger.